![]() Using a platform that displays past customer information – between past conversations, recent orders, and the initial message, you have the best chance of fully understanding what went wrong and what the customer needs without making them repeat information. ![]() ![]() But, going back and forth with customers to get there creates a high-effort experience for them, which often results in negative feelings toward the support experience. You need context and a deep understanding of a customer's situation to resolve their issue. Fully evaluate what each customer is asking for
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